1. Acceptance of Terms
By creating an account, accessing, or using the Service, you (the "Customer") accept and agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, do not use the Service. Your continued use after any modification constitutes acceptance of the revised Terms.
2. Account Registration
To use the Service you must create an account by providing a valid business email address and a secure password. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring information you provide is accurate, current, and complete
Each user must have their own account. Sharing accounts is prohibited. We may suspend accounts that appear compromised or are being used in violation of these Terms.
3. Subscription, Trial, and Billing
The Service is offered on a subscription basis with the plans described at /pricing. New customers may use a 14-day free trial of any plan with no payment method required.
3.1 Billing cycle
Subscriptions auto-renew at the end of each billing period (monthly or annual) until cancelled. You authorize us to charge your payment method on file at the start of each renewal period.
3.2 Failed payments
If a payment fails, your account enters a 7-day grace period during which the Service remains accessible. If payment is not resolved within the grace period, your account will be suspended (read-only). After 90 days without resolution, your data will be permanently deleted.
3.3 Refunds
Annual plans include a 30-day money-back guarantee from the start of the paid term. Monthly plans are non-refundable but may be cancelled at any time to prevent the next renewal.
3.4 Taxes
Stated prices exclude applicable VAT, GST, or sales tax. UAE customers are billed with 5% VAT (FTA). KSA customers with 15% VAT (ZATCA). Pakistani customers with applicable provincial sales tax. We add the tax to your invoice and remit it to the relevant authority.
4. Acceptable Use
You agree not to:
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Use the Service to send spam, phishing emails, or unsolicited commercial communications
- Upload malware, viruses, or any code intended to harm the Service or other users
- Attempt to bypass authentication, rate limits, or other security controls
- Use the Service to store or transmit content that is illegal, defamatory, or infringes intellectual property rights
- Resell, sublicense, or redistribute the Service without our written permission
- Probe, scan, or test the vulnerability of the Service without our prior written consent
We may suspend or terminate accounts that violate this section, with or without notice depending on severity.
5. Data Ownership and Privacy
You retain all ownership rights to data you upload to the Service ("Customer Data"). We act as a data processor on your behalf, processing Customer Data only as described in our Privacy Policy and our Data Processing Agreement.
We will not use Customer Data for any purpose other than providing the Service to you, with two exceptions: (a) anonymized aggregate metrics about Service usage that cannot be traced back to you; and (b) compliance with valid legal process.
You can export your data at any time via the in-app export feature or by contacting support@byro.io. After cancellation, your data is retained for 90 days then permanently deleted.
6. Intellectual Property
The Service, including all software, design, content, trademarks, and documentation, is owned by Byro and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the term of your subscription.
You may submit feedback, suggestions, or feature requests. By doing so you grant us a perpetual, royalty-free license to use that feedback to improve the Service.
7. Confidentiality
Each party may disclose confidential information to the other in connection with the Service. Both parties agree to: (a) use confidential information only as needed to perform under these Terms; (b) protect it with the same degree of care used for their own confidential information (no less than reasonable care); and (c) not disclose it to third parties without prior written consent.
This obligation continues for 3 years after termination, except for trade secrets which are protected indefinitely.
8. Warranties and Disclaimers
We warrant that the Service will perform substantially in accordance with the documentation and that we will use commercially reasonable efforts to maintain availability of at least 99.5% (excluding scheduled maintenance windows announced 48 hours in advance).
EXCEPT FOR THE EXPRESS WARRANTIES ABOVE, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising out of: (a) your use of the Service in violation of these Terms; (b) Customer Data you upload that infringes a third party's rights; or (c) your violation of applicable law.
We will defend and indemnify you against third-party claims that the Service (in unmodified form, used in accordance with the documentation) infringes a copyright, trademark, or trade secret of that third party.
11. Termination
You may cancel your subscription at any time from the in-app billing page. Cancellation takes effect at the end of the current billing period; no refunds for partial periods (except as stated in Section 3.3).
We may suspend or terminate your account for: (a) breach of these Terms; (b) failure to pay; (c) suspected fraudulent or illegal activity; or (d) request by law enforcement or court order.
Upon termination, your access ends immediately and Customer Data is retained for 90 days for restore, then permanently deleted. Sections that by their nature should survive termination (IP, confidentiality, liability, indemnification) will survive.
12. Modifications to the Service or Terms
We may modify the Service at any time, including adding, changing, or removing features. We will provide reasonable notice for material changes. We may also modify these Terms; material changes will be notified by email at least 30 days in advance. Continued use after the effective date of modified Terms constitutes acceptance.
13. Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules.
The seat of arbitration shall be Dubai, UAE. The language of arbitration shall be English. Each party shall bear its own costs unless the arbitrator determines otherwise.
14. General
These Terms (together with the Privacy Policy and DPA where applicable) constitute the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions continue in effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign them as part of a corporate transaction.
Contact: legal@byro.io for legal inquiries; support@byro.io for everything else.